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With any product issue please contact Martins Hi-Fi in the first instant, often we are able rectify the issue over the phone. Or advise what to do next.
Warranty cover can differ from manufacturer; our standard warranty is for 2 years on all ex-demonstration equipment. For pre-owned equipment the warranty or guarantee will be less you will be advised at time of purchase your rights and level of cover.
Often we will have already registered your product for its warranty during the purchase process, if not the warranty for the manufacturer will be included with the product.
For all faults please contact us, our onsite technicians maybe able to rectify the problem over the phone. If the problem requires the goods to be sent back or to a manufacturer we will advise on postage and covering the cost.
If your product is outside its warranty we can provide a repair service, we can advise the cost over the phone or via email.
Comprehensive contact details are on our website, but for first contact or an emergency please call on 01603 627010, outside of normal shop hours please email firstname.lastname@example.org and we get back to you as soon as the shop re-opens.
If you receive your goods and they are damaged, please contact us straight away so we can arrange a return and/or replacement for you. If he damage is found not to be covered by the warranty we will contact you with the repair amount.
Goods returned to us with a thought fault, but found to be fully working will be returned to you as soon as possible. You may be responsible for the cost of return posting.
If you have any complaints please put them in writing or email.
Or write to Elizabeth Gould, Martins Hifi, 85-91 Ber Street Norwich, Norfolk. NR1 3EY